Contact information

Address

Room 202, Sharumu Sofia
2-59-19 Kamiarai
Tokorozawa-shi, Saitama 359-1142
Japan

Contact Details

Contact Form

Phone: +81-8031629662

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Japan Standard Time / JST)
Saturday – Sunday: Closed

Note: JST is 14 hours ahead of Eastern Standard Time (EST) and 17 hours ahead of Pacific Standard Time (PST).

Customer Service

For product inquiries, order status, returns, or general questions, please contact us via the contact form or email.
We typically respond within 1–2 business days.

For urgent matters, please include “URGENT” in your email subject line.

Shipping Information

We currently ship to the United States only via express shipping service.
Please note that we do not ship to certain remote areas or military addresses (APO/FPO/DPO).

Processing Time: 1–6 business days
Delivery Time: 6–14 business days

Return Address