Refund policy

Effective Date: November 8, 2025

1. Our Commitment to Authenticity and Quality

All products sold in our store are high-quality Japanese bonsai tools and pottery that have been carefully inspected against strict standards. We guarantee that all our products are authentic to their description and origin.

In the highly unlikely event that a product is determined to be non-authentic (i.e., not a genuine Japanese product as described) due to our error, we will provide a full refund, including all shipping costs.

2. About Our Pre-Owned Products

As we specialize in pre-owned items, each product has a unique condition. We provide detailed descriptions and photographs on the product page to represent the item as accurately as possible. Please review this information carefully before making a purchase.

3. 30-Day Return Policy

Our return policy is valid for 30 days from the date you receive your item. If 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

4. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the exact same condition as when you received it.
  • The item must be unused.
  • All original packaging (boxes, dust bags), tags, and accessories that came with it must be included.
  • The item must not be damaged, altered, or soiled by the customer.

5. Non-Returnable Items & Exchanges

Items where the original manufacturer or store tags/seals have been removed or tampered with (if applicable to the item).

  • [Items marked as "Final Sale". (Note: Items with a discount of 50% or more are considered Final Sale and are not eligible for returns) .]

6. How to Start a Return

If you wish to return an item, you must contact us first via the contact form before shipping it back.

Please provide the following information via the contact form:

  • Your Order Number
  • The reason for your return
  • Clear photos of the item's current condition (and any areas of concern, if applicable)

Once your return request is approved, we will provide you with the return shipping address and instructions. Do not send items back without prior approval.

7. Shipping & Fees

Return Shipping

  • For customer preference returns (e.g., did not match expectations, size issues, change of mind), the customer is responsible for all return shipping costs.
  • We strongly recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.
  • Please provide us with the tracking number via the contact form once shipped.
  • Return shipping costs are non-refundable.

Returns for Store Error

  • In cases of store error (e.g., defective item, significant discrepancy from description, item damaged during shipping, or authenticity issue), we will cover the cost of return shipping.

[Optional - Recommended] Restocking Fee

  • A restocking fee of [e.g., 10% of the item price OR a flat fee of $5] will be deducted from the refund for all returns due to customer preference.
  • This fee covers our costs for re-authentication, sanitation, and re-listing the unique item.
  • This fee will be waived for returns due to store error.

International Returns

  • For returns from outside of Japan, the customer is responsible for all return shipping costs, customs duties, and taxes. These charges are non-refundable and may be deducted from your refund if incurred by us.

Return Shipping Address:

Room 202, Sharumu Sofia
2-59-19 Kamiarai
Tokorozawa-shi, Saitama 359-1142
Japan

8. Refund Process

Once your returned item is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund.

  • If approved: Your refund (minus any applicable fees, such as the restocking fee) will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.
  • If rejected: If the item is returned in a condition that does not meet our eligibility criteria (e.g., security tag removed, used, damaged), the return will be rejected, and the item will be shipped back to you at your expense.

Partial Refunds

Partial refunds may be granted in specific situations, such as:

  • Items returned missing original accessories or packaging (e.g., dust bag, box).
  • Items that are damaged or show signs of use for reasons not due to our error.

9. Late or Missing Refunds

If you haven’t received your refund more than 10 business days after we notified you of the approval:

  1. First, check your bank account or credit card statement again.
  2. Contact your credit card company (it may take time before your refund is officially posted).
  3. Next, contact your bank (there is often processing time before a refund is posted).
    If you’ve done all of this and you still have not received your refund, please contact us via the contact form.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us.

  • Contact Form
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM JST
  • We aim to respond to all inquiries within 24-48 business hours.